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Best Practices on Managing Conflict
Friday, November 12, 2004
8:30 AM
Webster University South Orlando Campus
6750 Forum DriveSuite 300
Orlando, FL 32821 Print This Page Jump to Event Downloads
Description
• Understand the causes of conflict and how to handle critical conversations • Understand the strengths and vulnerabilities of your preferred conflict management style • Focus on what you really want for yourself and others in conflict situations • Explore your role as a consultant in managing conflict • Build trust with clients, partners, and peers while achieving your goalsSpeakers
Barbara Davis
Principal
Change Results Consulting
Barbara Davis (formerly Yoli) is principal of Change Results Consulting, a consulting firm specializing in organization change, executive and leadership development, sales force effectiveness, and succession planning. Barbara also serves as a Senior Consultant for Psychological Associates where she develops and delivers customized training and leadership development programs for Fortune 200 companies.
Prior to launching Change Results Consulting, Barbara was Director of Organization Development for Arrow Electronics Inc., one of the world’s largest distributors of electronic components and computer products. She managed a team of training and organization development professionals responsible for executive development, succession planning, organization change, and management development worldwide. Her projects included overseeing several acquisitions and mergers, 360° feedback programs, worldwide talent reviews, employee communications, and sales organization redesign projects. She has extensive international experience in training, organization change, and executive coaching.
Before joining Arrow, Barbara was the Manager of Training and Organization Development for Newsday, one of the largest newspapers in America. During her tenure, she led change management projects, launched executive development and 360° programs, and worked with senior executives on employee and labor relations issues.
Barbara is a Phi Beta Kappa graduate of the State University of New York at Stony Brook with a Bachelor of Arts Degree in Political Science and a Graduate Certificate in Labor Relations. She is a member of the Professional Society for Sales and Marketing Training, the Organization Development Network, and the Society for Human Resources Management. She is the author of several articles including “A Career Crossroads – Do top sales people make the best sales managers?” and “Voice Mail – The Seven Deadly Sins.”
Wendy Grauer
Organization Development Consultant
Walt Disney World Co.
Downloads
- 2004 November Bimonthly Meeting Flyer
- 2004 November Bimonthly Meeting KnowledgeNotes (Login for access to this file.)