Enhancing Your Conflict Competence
Dealing effectively with conflict is difficult for any leader. Some try to avoid conflict and wish it would just go away, while others tend to get angry and lash out at others in ways they later regret. Poorly managed conflict creates enormous costs in the form of wasted management time, high turnover, and lawsuits. We will learn how to enhance our conflict competence by changing attitudes toward conflict, improving self-awareness, managing emotions, using constructive techniques to engage conflict, and championing organizational conflict competence.
Tim's highly interactive session includes these key topics & activities:
- Introduction, overview, and table top activities
- The Four Active Constructive Behavior with mini-activities for each
- Perspective-Taking Exercise (using Visual Explorer cards)
- Last Gasp Gorge interactive activity with discussion and debriefs
- Closing, Q&A
Speaker Bio: Tim Flanagan, M.A.
Tim Flanagan is the co-owner of Custom Leadership Solutions with his wife Virginia. In this role, he designs and delivers programs on leadership, teamwork, conflict management, problem-solving, emotional intelligence, communication, organizational culture, and change.
Tim is the co-author of four books: Becoming a Conflict Competent Leader, 2007, 2012 (2nd ed.), Building Conflict Competent Teams, 2008, Developing Your Conflict Competence, 2010, and Leading Forward, 2014.
Tim is a Visiting Program Director and instructor with the U.S. Office of Personnel Management’s Western Management Development Center in Denver, Colorado. He manages leadership development projects for the National Security Agency, designs and delivers custom programs for a variety of agencies, instructs in open enrollment courses, and provides executive coaching for agency leaders. Tim is also a visiting instructor for programs in Management and Executive Education at the Crummer Business School, Rollins College, Orlando, FL. In addition, he is a senior fellow at the Center for Conflict Dynamics.
Tim earned his MA at the Ohio State University in education, specializing in adult learning, and his BA in psychology, history and education at Muskingum College. Tim’s experience includes: serving as director of custom programs at the Leadership Development Institute (a network affiliate of the Center for Creative Leadership), managing and delivering the executive leadership development programs at the 30,000 employee Harris Corporation, Melbourne, FL; directing the training and development organization for AAA Auto Club South, Tampa, FL; and senior level consulting roles with Development Dimensions International, Pittsburgh, PA, and Paradigm Learning, Tampa, FL. In his consulting roles, Tim has provided services to scores of Fortune 500 companies. He has also worked extensively in the public sector with experience at the federal, state and local government levels, the military, and with various non-profit organizations.
Agenda
Greater Orlando Organization Development Network
